Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale (士氣) as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce.
You can use role-reversal (角色轉(zhuǎn)換) methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients (客戶 ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? "
Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. "I want to express thanks to the design team for working together to meet the deadline this week," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate"
And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. "
小題1:To build a team-centered workforce, employers_________.
A．should learn to be considerate
B．should be divided into two parties
C．shouldn't go out with clients alone
D．should learn to accept public criticism
小題2:By saying the underlined sentence "I want to express thanks ...this week". the author tries to
A．differences are not all bad
B．role reversals are necessary
C．the importance of working together
D．the importance of focusing on the positive
小題3:The author's purpose of writing the text is most likely to ________.
A．informB．persuadeC．instructD．eutertain

小題1:A
小題2:D
小題3:C

試題分析：這篇文章就如何在員工中營造一個(gè)協(xié)同合作的工作氛圍這一問題，給出了一些指導(dǎo)意見。例如角色轉(zhuǎn)化、表揚(yáng)多余批評等等。
小題1:細(xì)節(jié)題：根據(jù)You can use role-reversal (角色轉(zhuǎn)換) methods to help each employee understand how the other feels. This model works best when there are only two parties involved.可知為了在全體員工中營造一個(gè)協(xié)同合作的工作氛圍，老板要體貼。故選A。
小題2:推測題：根據(jù)Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict.可知通過劃線部分的句子，作者想要說明對員工持肯定態(tài)度的重要性，故選D。
小題3:推測題：根據(jù)As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce.可知作者寫這篇文章的目的在于講授方法，故選C。
練習(xí)冊系列答案
相關(guān)習(xí)題

科目：高中英語 來源：不詳 題型：閱讀理解

This the best time and this the worst time；this is the time of great material richness and this is the time of desert of soul．Everyone seems to be rushing around for something but they have never fulfilled they dream．Everyone tries to seek happiness but it seems to be nowhere to be found．
When asked“what on earth can make you happy?”，most modern man would give similar replies such as becoming extremely wealthy，or getting promoted in work and then becoming very wealthy．When asked“what will you do with your wealth?”，they would make a long list of things they have been longing for．However haven’t you noticed the multibillionaires are not as happy as we common guys suppose them to be?Haven’t you noticed that the multibillionaire celebrities don’t even enjoy the fundamental freedom of going shopping with their own families without being followed by annoying paparazzi?
If we hinge our happiness on such big issues，we are bound to be unhappy all through our  life, because those big issues might just occur to us once in a blue moon.
As Socrates once put it，“He is the richest who is content with the least，for content is the wealth of nature”．But how can we “be content with the least”?If you pay due attention，our life is loaded with little joys，sometime too little to be noticeable．Stop once in a while in your rush to your destination，look around and you will see that there are always little things worth cheering for. You got an“A”in a test．Good!You listened to all inspiring lecture．Great!You offered a helping hand to someone who had a flat tire! Amazing! Your dream girl／boy greeted you with a sweet smile!Fantastic!And so on and so forth!Let’s cheer for the little joys in life!
Please keep in mind that never should we wait to be happy!
小題1:What is the best title of the text?
A．Money means happiness．B．Happiness is all around us．
C．Dreams make our life rich．D．Satisfaction is unacceptable．
小題2:According to the text，which of the following statements is NOT true?
A．Money doesn’t necessarily bring happiness．
B．Desire for wealth makes people unhappy．
C．Great occasions are worth celebrating．
D．We should ignore little joys in our life．
小題3:What does the underlined phrase in the third paragraph probably mean?
A．Rarely．B．Regularly．C．Normally．D．Frequently．
小題4:According to Socrates，people who are“content with the least”are ___________.
A．greedyB．a(chǎn)mbitiousC．optimisticD．reliable
小題5:In the fourth paragraph，the author suggests that we should ___________.
A．set up great goals in lifeB．make full use of opportunities
C．enjoy even moment in life D．seek significant issues in life

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

Steve knew he'd been adopted as a baby, and when he turned 18, in 2003, he decided he'd try to track down his birth mother. The agency from which he'd been adopted gave him his mother's name: Tallady. But online searches didn't turn up any results about it, and Steve had to let it go.
In 2007, though, he searched for the name again online. This time, the search results included a home address near the Lowe's store where Steve, then 22, worked as a deliveryman. When he mentioned the coincidence to his boss, his boss said, “You mean Tallady, who works here？”
Steve and Tallady, a cashier, had said hello to each other a few times at the store, but they'd never really talked. He hadn't even known her name. Steve thought there was no possible way she was his mother though they shared the same name. For a few months, Steve avoided Tallady. “I wasn't sure how to approach her，” he told a local reporter. Finally, the agency volunteered to arrange their reunion.
When Tallady realized that the nice guy she'd been waving at was his son, she sobbed. She'd always hoped to meet her birth son one day. Later that day, mother and son talked for almost three hours at a nearby bar. She'd given him up for adoption in 1985, when she was 23. “I wasn't ready to be a mother，” she told him. Married with two other children, Tallady says, “I have a complete family now.”
小題1:Steve gave up the on­line search for his birth mother in 2003 because ________.
A．the agency didn't give him any help
B．there was no information about his mother
C．his mother didn't turn up online
D．he missed the information about his mother
小題2:．What did Steve find about his mother online in 2007?
A．Her home address.B．Her full name.
C．Her boss's name.D．Her new job.
小題3:Why Steve avoided Tallady for months?
A．Because she didn't want to talk to him.
B．Because he wasn't fully prepared for the reunion.
C．Because she was very difficult to approach.
D．Because he didn't think she was his birth mother.
小題4:The best title for the text is ________.
A．The Love of Mother
B．An Unexpected Meeting
C．The Power of the Internet
D．An Unusual Reunion

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

A school master of Thurso in Caithness, William Munro, wrote in a report in THE TIMES on September 8, 1809 that twelve years earlier he had been walking along Sandside Bay shore when he saw what he first thought was a naked woman, sitting on a rock and combing her light brown hair. The face was fatty round, with reddish cheeks and blue eyes. If the rock where the woman sat had not been so dangerous for swimmers, Munro would have thought it was human. After a few minutes it dropped into the sea and swam away. Others had seen it too.

The island of Benbecula in the outer Hebrides, about 1830, women cutting seaweed reported they had met a creature of female form playing happily off the shore. A few days later her dead body was found two miles from where she had first been seen. The description of the creature was recorded thus, “the upper part of the creature was about the size of a well-fed child of three or four years of age, with an extraordinarily developed breast. The hair was long, dark and glossy(有光澤), while the skin was white, soft and tender. The lower part of the body was like a salmon(鮭魚). ”
小題1:From the description given by the witnesses, we know that　　　　.
A．mermaids did exist
B．mermaids shaped like females
C．mermaids looked terrible
D．mermaids shaped like fish
小題2: This passage most probably comes from　　　　.
A．scientific booksB．tales collection
C．travel guide D．fishing webpages
小題3: Which of the following is TRUE?
A．The school master and the women saw a mermaid in the same year.
B．The school master saw a mermaid swimming in the sea.
C．The women saw a mermaid swimming in the sea.
D．It was said that mermaids developed from salmons.
小題4: Which of the following is WRONG?
A．Not all the people believe they were mermaids.
B．People have taken photos of the creature.
C．The creature in the second case looked like a woman with a fish’s tail.
D．Both of these two tales may not be true.

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

I IMCKKD up the phone. Without so much as a hello ,a voice said: “What’s new? We have an eagle in the backyard.
It look me three second* lo recognize my nephew’s a voice. He was excited.
“He’s sitting on top of a dead tree in the backyard .He’s been there a long lime. We’re tilling in the sunroom watching him."
But actually, my nephew is blind.
Ketinitis pigmentosa（色素性視網(wǎng)膜炎）brgan stealing his sight when he was 12. He’ s in his 20s now.
“It’s a big thing. Dad said it must have a wingspan of 6 feet (1.88 meters). We’ve got an eagle out hack!"
I could believe they had the rare pleasure of spotting an eagle. What I couldn’t believe was that my nephew, without sight, was giving the comment. It shouldn’t have been that surprising,really?
His sight might be gone, but he sees plenty. From memory, mostly; from conventions around him; from listening to television and radio. He has an amazing memory. We took him into town with us when we were visiting his parents once. Our GPS wasn’ t working, so he gave us directions turn by turn, complete with landmarks, approximate distances and cautions on curves（拐彎處）in the road. He knew exactly where we were and got us to where wanted to go.
Second to his family, there are two things that have been important in this young man’s life: a guide dog and a job.
The guide dog gave him the confidence he didn’t know he had.
The job, “well” as his dad said: “Having a job makes him like everybody else. Now, he has something to come home and complain about at the end of the day."
I never have a conversation with my nephew without asking about his job in case lie wants to complain. But I know-and I know that he knows work is a gift.
We were created to work. We were made to produce goods and services, to invent and solve problems. Work is what drags us out of bed in the morning.
Work gives us something to do and somewhere to go. If that doesn’t I sound like a big deal, talk to someone who’ s unemployed. It is working hard that enhances the lime that you don’t work, from kicking back and reading a book to watching an eagle in your backyard.
小題1:What surprised the author when she received her nephew’s phone call?
A．An eagle remained in her nephew’ s backyard for a long time.
B．The sight of an eagle made her nephew so excited.
C．Her nephew regained his sight after he had been blind for several years.
D．Despite being blind, her nephew described the eagle as if he could really see it.
小題2:By mentioning her nephew lending her amend when site visited his parents, the author intends to           .   
A．show that she got along well with her nephew and his family
B．fell us of her nephew’s good sense of direction
C．show how good a memory her nephew has
D．prove that her nephew had no trouble living by himself alone
小題3:According lo the article, a job is very important lo the author's nephew mainly because    .
A．a(chǎn) job make* him confident and slops him from complaining
B．a(chǎn) job enables him lo feel normal
C．with a job he can afford to raise his guide dog
D．with a job he can help his parents support I he family
小題4:What can we conclude from the lust two paragraphs?
A．Everyone has to work, so make sure to play.
B．The hander you work, the more successful you w ill lie.
C．Work enriches our lives, so we should appreciate it.
D．Work is just a way for us to kill time and make a living.

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

Four out of ten parents in the UK spend between ￡100 and ￡500 on their children’s birthday parties, according to a survey. Four in ten parents of children under 18, who were questioned in a survey, admitted that they felt pressured into organizing more expensive birthday parties for their children than they would like to.
How much parents spend on their children’s birthday parties is one of the most frequently discussed topics on parenting websites. Here is one comment on Mumsnet summing up the thoughts of many parents: “Where we live everyone hires places, entertainers and so on. I don’t want to compare with my rich neighbors, but I want my son to have what all his classmates have.”
The research was carried out on behalf of the children’s charity, Lumos, set up by the author JK Rowling. Just 13 percent of parents spent ￡50 or less in the past year on their children’s parties.
Many children’s clowns(小丑) or entertainers charge ￡150 or more for an hour, and parents often feel it necessary to book a special place. Even without these, the cost of plates, the cake and party bags can mount up. Party Pieces, a company set up by Carole and Michael Middleton, charge about ￡16 for a birthday cake for a party with 16 guests, ￡22 for table decorations and up to ￡48 for party bags.
Many children of famous people have increasingly expensive parties, often seen in famous magazines. Suri Cruise, the daughter of actor Tom Cruise and actress Katie Holmes, enjoyed a ￡100,000 birthday party according to a report.
Georgette Mulheir of Lumos, said,“Parents in the UK are under increasing pressure to spend more and more money on birthday parties for their children and their children’s friends.”
小題1:What’s the main idea of this passage?
A．Children’s birthday parties put their parents under financial pressure in the UK.
B．Many parents are willing to spend more on their children’s birthday parties.
C．Parents pay more and more attention to their children’s birthday parties.
D．Children in the UK hope for more and more expensive birthday parties.
小題2: What does the underlined part “mount up” in Paragraph 4 probably mean?
A．Increase.B．Change.C．Exist.D．Count.
小題3:By the example of the birthday party for Suri Cruise, the writer probably wants to show that________.
A．famous people love their children very much
B．children of famous people can get whatever they want
C．some children of famous people have really expensive birthday parties
D．holding expensive birthday parties is common nowadays
小題4:In which of the following sections would you most probably read this passage?
A．BusinessB．EducationC．ScienceD．Family

查看答案和解析>>

科目：高中英語 來源：不詳 題型：完形填空

I am a person who doesn’t like waiting. I don’t like to wait in line, being put on hold when making a phone call, or arriving at an apartment to find that my companion will be         . And of course, I don’t like waiting rooms.
      , I realize that my agony(痛苦) will not be good for me, as an         crowded world can only mean one thing – more waiting.
       this, I have taken an action and decide to turn my frustration to productive ends. In short, I am looking for what I call “waiting-in-line”        .
These are volumes that contain materials         for being read in shortened words, so there is no extended story line to lose track of. Another          is that they be         enough to slip neatly into my back pocket.
The other day I went to the supermarket.         that the rain would keep most people away, I was         to see that the place was filled with        . Every checkout was open – and jammed! But I can         my pocket book and go to work.
The more the world demands that I        , the more I learn from my waiting library. Look at the followings: One Hundred Things Every American Should Know; The Poetry of Robert Frost; Living Thoughts of Leading Thinkers; Still More Toasts. I have learned interesting and enriching things and much         from these books.
On a recent visit to the general store, I placed my order at the         along with six or seven people. The old female employee seemed to have her hands full as she rushed        . “Young man, just be        ,” she said to me.
No problem. I quietly opened my dictionary prose(散文) and poetical quotations. Perhaps the other customers         me as a bookish, lonely soul. But         did they realize that I was enjoying the         of Shakespeare, Thoreau, Homer and Ben Johnson.
小題1:
A．dismissedB．delayedC．disappearedD．delighted
小題2:
A．FurthermoreB．HoweverC．DespiteD．Besides
小題3:
A．a(chǎn)ctuallyB．importantlyC．increasinglyD．a(chǎn)ccurately
小題4:
A．Instead ofB．Apart fromC．Rather thanD．Owing to
小題5:
A．roomsB．goodsC．reasonsD．books
小題6:
A．searchedB．a(chǎn)ffordedC．designedD．charged
小題7:
A．convenienceB．requirementC．a(chǎn)greementD．distinction
小題8:
A．smallB．prettyC．a(chǎn)ctiveD．vivid
小題9:
A．BelievedB．DeterminedC．PuzzledD．Convinced
小題10:
A．surprisedB．worriedC．excitedD．satisfied
小題11:
A．shoppersB．readersC．employeesD．volunteers
小題12:
A．put outB．set downC．send forD．take out
小題13:
A．sufferB．waitC．watchD．read
小題14:
A．a(chǎn)dvantageB．benefitC．knowledgeD．patient
小題15:
A．counterB．pocketC．marketD．service
小題16:
A．a(chǎn)boutB．a(chǎn)wayC．overD．a(chǎn)cross
小題17:
A．politeB．patientC．carefulD．helpful
小題18:
A．thoughtB．lookedC．regardedD．treated
小題19:
A．certainlyB．obviouslyC．secretlyD．hardly
小題20:
A．relationB．momentC．companyD．novel

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

Debate: Can stricter gun control laws decrease the rate of crimes involving guns?
Yes, because with fewer weapons, you get fewer crimes.
Take a look at the crime rates of countries like the United Kingdom. Their crime rate is very low, compared to ours here in the United States. Just by simply putting stricter laws in place on who can own them, it will greatly reduce the crimes involving guns.
Posted by: 5h4yGlory
Past Practice
There was an assault weapon(攻擊性武器) ban back in 1994 under Bill Clinton. Shootings and crime did not go down for the 10 years when this law was in effect. Criminals do not follow rules. The law only affects those who try to obey the law to arm them to protect themselves.
Posted by: jb1988
Wake up, you Americans!
It's hardly surprising that America has one of the highest gun related murder rates of all countries! And of course guns don't kill people, but the more people own guns, the easier it is to get access to one, the higher the chance of people using it to kill somebody is!
In Germany, we have really strict gun laws and only a few people own guns, and obviously we don't need them. There's no reason that a normal citizen would need a gun! Guns are made for one reason only: killing.
Posted by: cstephie13
More gun control laws, fewer shootings
On the same day as the Sandy Hook tragedy, a man in China entered a primary school with a knife and injured 22 students on December, 14. However, nobody was killed. Compare that to the 26 students and teachers killed at Sandy Hook in Connecticut with a powerful gun. We must learn something from this tragedy.
Posted by: Jasonx986
Gun violence goes up with more gun control
Criminals will take advantage of the situation. They will do whatever they want and take whatever they want and kill whoever gets in their way. They will get guns illegally. Crime rates go up as a result of more gun control, because criminals know you don't have one, and they will kill you as they like. There is no point in banning guns!
Posted by: eebnflow
小題1:According to the first post, in the United Kingdom ___________.
A．the crime rate is higher than America's
B．the crime rate is rising sharply
C．there is no gun control laws
D．buying guns is very hard
小題2:We can infer that jb1988___________.
A．is against gun control laws
B．was working under Bill Clinton
C．is in favor of gun control laws
D．has a gun
小題3:Which of the following does cstephie13 probably agree with_________?
A．The more people own guns, the more people will be killed by them.
B．The USA has one of the highest murder rates in the world.
C．People need guns to protect themselves in time of danger.
D．Guns are made to protect rather than kill.
小題4:What do we know about the Sandy Hook tragedy___________?
A．22 students and teachers were killed by a powerful gun.
B．22 students were injured without any deaths.
C．The tragedy took place on December 14 in Connecticut.
D．26 primary students were killed by a knife.
小題5:Which of the following thinks that guns should not be controlled___________?
A．Jasonx986B．eebnflowC．5h4yGloryD．cstephie13

查看答案和解析>>

科目：高中英語 來源：不詳 題型：閱讀理解

Are you a saver or a spender?
"A penny saved is a penny earned." This old saying calls attention to the wisdom of saving money. "_________________________" is another way to talk about saving for the future.
People who hate to spend money are known as "tightwads," while those who like to get the most value for their money are called "thrifty." A thrifty person is different from a "spendthrift." A spendthrift is someone who spends wastefully. People like that are often said to spend money "like a drunken sailor" or "like there's no tomorrow."
In the United States, people who want to start a savings account have different choices of where to put their money. These include banks and credit unions. Credit unions are cooperatives for people who have some kind of connection. For example, the members might work for a university or a government agency. Most credit unions are nonprofit organizations.
Credit unions, banks and other financial institutions pay interest on savings accounts. But the interest rates are low. Certificates of deposit（存款證） pay higher returns. With a certificate of deposit, or CD, a person agrees not to withdraw the money for a certain period of time. This term could be anywhere from a few months to several years. Longer terms, and larger amounts, pay higher interest. People can withdraw their money early but they have to pay a fine.
In a number of countries, people have been saving less over the years. The Organization for Economic Cooperation and Development is a group of thirty-four countries. The OECD says in 1990, Americans had a household savings rate of seven percent. This year, that rate is expected to be a little more than four percent and many European countries have higher rates like the UK and France , but Americans save more than families in countries like Japan and South Korea.
小題1:Which of the following proverbs can be filled in the blank in Paragraph 2?
A．Health is wealth.
B．Money is a good servant but a bad master
C．Put money away for a rainy day.
D．Money doesn’t grow on trees.
小題2:If you have $10,000, which of the following may help you get higher interest ?
A．Choose certificates of deposit for one year.
B．Put the money in banks for one year.
C．Put the money in credit unions for one year.
D．Choose certificates of deposit for one year but withdraw the money ahead of time.
小題3:What does the passage mainly talk about ?
A．Different choices of putting money away in the US.
B．The importance of saving money.
C．How to put money into banks.
D．The household savings rate in the US.

查看答案和解析>>

同步練習(xí)冊答案