The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:
“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations(預(yù)定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.
小題1:What’s the purpose of this passage?
A．To give an introduction of life abroad.
B．To give suggestions on how to learn English.
C．To offer advice on giving complaints in English.
D．To offer guides to those who travel around the world.
小題2:According to the passage, if we meet an unfair situation, we’d better                 .
A．state our complaints politely
B．go for the police immediately
C．use indirect language to hurt people
D．fight against the one who is responsible
小題3:Why should we start a complaint with polite phrases?
A．Because the situation is never serious.
B．Because the listener may not speak English.
C．Because it can help solve the problem more easily.
D．Because we should be always in good manners abroad.
小題4:Several effective complaints in English are mentioned above EXCEPT        .
A．“Can you help me with this?”
B．“I understand it’s not your fault.”
C．“Hey! You’re trying to cheat me!”
D．“I’m afraid there may be a misunderstanding.”

小題1:C
小題2:A
小題3:C
小題4:C

試題分析：這篇文章是提供了一些如何用英語表達抱怨的方式。為了能夠更好的解決問題，最好使用禮貌的語言。
小題1:主旨題：從第一段的句子：Now you can do something about it! Use these tips when you want to express an effective complaint in English.可知這篇文章是提供了一些如何用英語表達抱怨的方式。選C。
小題2:細節(jié)題：根據(jù)文章第二段的句子：No matter how unfair the situation, it's best to phrase your complaint politely.可知如果我們受到不公正的待遇，要禮貌的說出來，選A
小題3:細節(jié)題：從文章第六段的句子：This phrase is helpful when you need swift action.可知我們要用禮貌的詞語開始抱怨，因為這樣可以更容易的解決問題。選C
小題4:細節(jié)題：文章第四段提到A項，第六段提到B項，第五段提到D項，但是問沒有提到C項的內(nèi)容。
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小題2:
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A．in the pastB．from now onC．up to nowD．now and then
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A．has to learnB．is full ofC．meansD．will require
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A．booksB．families C．worldD．friendship
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A．succeedB．defeatC．cheatD．compete
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A．We work long hours in a job that we do not enjoy.
B．We focus on what we wear, or what kind of car we drive.
C．We find out what our true beliefs and values are and choose to live by these.
D．We think that how others see us is more important than what we think of ourselves.
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小題3:To make the change, we need to______________________.
A．be directed from withinB．be directed from outside
C．be driven by social valuesD．be driven by others’ opinions
小題4:What is the author’s purpose of writing this passage?
A．To describe what life is.
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科目：高中英語 來源：不詳 題型：閱讀理解

Most of the time, people wear hats to protect themselves from harsh weather conditions. Hats are also worn to show politeness and as signs of social position. But nowadays, hats, especially women’s hats, are much more than that. More exactly, hats have changed into fashion and style symbols by many movie stars. What’s more, people now consider many different features (特點)when choosing even a simple hat. Many designers point out that, when choosing the right hat, it’s important to consider the color of your skin as well as your hair, your height, and the shape of your face.

First of all, the color of the hat should match the color of your skin and hair. For instance, black hats should be avoided if you are dark skinned. If a purple hat is placed on top of red hair, one will look as attractive as a summer flower. Second, the height of the hat is also an important point. Tall women should not go for hats with tall crowns, just as short women should choose hats with upturned brims to give the look of height. Third, and most importantly, the shape of the face decides the kind of hat one should pick. A small, gentle hat that fits the head looks good on a small face. However, women with big, round faces should choose a different style.

As the saying goes, “Fine feathers make fine birds.” A good hat can not only help your dress but also support your features, so why not choose the best possible one next time you want to be in public?
小題1:What does the underlined word “harsh” in Paragraph 1 probably mean?
A．goodB．strangeC．poorD．different
小題2:According to the article, which of the following women would look most attractive?
A．A big-faced woman who wears a small, nice hat.
B．A short red-haired woman who wears a purple hat.
C．A tall woman who wears a hat with a huge upturned brim.
D．A small dark-skinned woman who wears a black hat with a tall crown.
小題3:What does the last paragraph suggest?
A．Hats are worn on the head to keep warm.
B．Hats can help you look better in public.
C．Hats are not as important as character.
D．Hats can make you look much taller.
小題4:What is the best title for the article?
A．How to Show Your Social PositionB．How to Improve Your Features
C．How to Choose a Proper HatD．How to Design a Nice Hat

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科目：高中英語 來源：不詳 題型：閱讀理解

In today's fast paced, high stress world people are working longer hours than ever, and often exhaust themselves at day's end in front of the television to relax enough to begin again in the morning．However, television watching, for most people, does not really lower stress．Studies show that TV viewing more than an hour or so actually creates stress and, especially in women, may lead to the blues．Most individuals are unaware that doing some exercise after work makes them more energetic since it increases energy levels．
Wise use of free time does not mean getting an advanced degree, although the mental encouragement gained through education is unbeatable in keeping your mind active．Learning new things nearly always adds a spark to your daily life, especially if it is a favorite topic, such as sport, fashion, or art．Also, look through your bookstore or library to find books on your interests．Try to replace a half hour TV watching with reading．
It is reported that in the United States recently, many individuals have as few as two good friends．Long work hours and car commute act to separate people from each other．This separation is deadly．Find ways to meet people at the end of the day and on weekends．Often this can be best done by combining activities, such as by joining a walking group to get both exercise and companionship．Taking a class will lift your spirits and allow you to meet others with similar interests．Hobbies are great for reducing stress and provide another opportunity for social interaction．
Using your free time to aid your health may include these elements and many more, such as going to concerts and spending time with family．Overall, the key is to spend less free time being passive．The best ways to use free time are to be mentally and physically active, spend some time outdoors, and interact with other people on a regular basis．
小題1:What can we learn from the passage?
A．Watching television may cause women to feel depressed．
B．Finding interests and hobbies in common means taking a class．
C．Going to concerts is the best way to make you mentally active．
D．Getting an advanced degree in education always lights up your life．
小題2:What does the underlined word "commute" in Paragraph 3 probably mean?
A．The arrangement to work every day．B．The journey to work every day．
C．The communication between people．D．The separation between people．
小題3:Which would be the best title for the passage?
A．Live a Happy and Healthy LifeB．Relax Yourself in Various Ways
C．Spend Your Free Time WiselyD．Interact With Others Outdoors

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科目：高中英語 來源：不詳 題型：閱讀理解

If you’re like most kids, you’ve probably made more than a few paper airplanes in your day. But how many kids can say their paper airplanes have been built life-size and then flown? At least one: 12-year-old Arturo Veldenegro of Tucson, Arizona, who won the Pima Air& Space Museum’s first annual Great Paper Airplane Project Fly-Off in March 2012.
“ The purpose of the competition is to inspire and draw kids’ interest in science and flight,” says Tim Vimmerstedt, director of the museum.
About 150 kids entered the competition. The young designers learned about how airplanes fly and then set to work designing their own planes.
Arturo designed and built his airplane. When hen was finished, he took his plane to the flight area and let it fly, outdistancing the other competitors in all age groups. At last, Arturo’s airplane flew the farthest---more than 75 feet!
As the winner, Arturo got to meet with a team of engineers, which took his design and made a bigger one. The new paper airplane might have been the largest one ever built! Arturo named his large paper airplane Arturo’s Desert Eagle.
Later a helicopter tried to lift the paper airplane over the Arizona desert, but it was unsuccessful. Engineers worked for eight hours to repair it for a second try. This time, the helicopter managed to raise it to 2700 feet and then set the plane free.
Arturo watched as his plane flew through the sky at speeds of up to 98 miles per hour for 10 seconds before falling to pieces.
“I felt happy but sad,” Arturo says, “ It flew really well, but it was sad to see it destroyed.”
But that wasn’t the end of Arturo’s Desert Eagle. The Pima Air & Space Museum collected the pieces of the broken plane and put them on show to inspire other young engineers to reach for the sky.
小題1:According to the text, the Great Paper Airplane Project Fly-Off competition _______
A．has been held many times
B．can only be entered by kids
C．is to choose the largest plane
D．is held by a team of designers
小題2:The underlined word ”outdistancing” in Para 4 means ________
A．looking forB．believing inC．throwing awayD．leaving behind
小題3:What do we know about the paper airplane Arturo built?
A．It flew the highestB．It flew for 20 minutes
C．It flew more than 75 feetD．it took him eight hours to build
小題4:In the end, Arturo’s Desert Eagle ______
A．was made into a helicopter
B．was produced in many places
C．was sold to a team of engineers
D．was put on show in the museum

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