任務(wù)型讀寫
請(qǐng)認(rèn)真閱讀下列短文,并根據(jù)所讀內(nèi)容在文章后表格中的空格里填入最恰當(dāng)?shù)膯卧~.
注意:每個(gè)空格只填1 個(gè)單詞.
     Customer service refers to the way that companies behave towards their customers. It's the quality of
service that determines whether the customer remains with the company. However, many a time
organizations don't focus on customer relationship management, and that's what makes customers angry,
which is one of the reasons why companies lose their customers. So customer service is vital and you
should know how to improve it.
     First of all, you need to realize how important the customers are. It's they who are the boss, and it's
because of them that you get your pay checks. So do take your customers seriously.
      Finding out the needs of the customers is another important customer service tip. You need to ask the
customers the right kind of questions and think of the possible solutions which you can provide.Understand
how they feel according to a particular situation, their body language, tone of voice and words. Never make assumptions and think that you know what the customers want.
     Making customers feel they are important is an excellent way to serve them better. Treat customers as
individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.
     In addition, there are some other skills which will help you to serve your customers better. For example, once you finish solving the problem for the customer, before ending the call, always remember to ask if
there is anything else you can do for them.  End the call with a "thank you". If customers are angry, let
them express their anger completely. Never interrupt or start speaking until they've finished. Once they've
finished speaking, try to calm them down by apologizing.
     In a word, always remember that if the customers remain happy, you'll be in business.
Title How to 1.________ customer service
The meaning 
of customer 
service The way companies behave towards their customers.
The 2.____ of customer  The quality of service determines whether companies can 3.________their customers. For example, bad service can result in 4.________ customers.

service
Tips
Take your customers seriously because they are your boss and the source of your income.
Recognize the needs of the customers.
◇Ask the customers the right kind of questions and offer 5.________to their problems.
◇Understand customers'6.________from a particular situation, their body language, tone of voice and words.
◇Never 7.________ that you know the customer's needs.
Make customers feel they are important and treat them as individuals by using their first name and praising them 8.________.
Other small skills:
◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you".

◇Don't 9.________ the customer when he is speaking angrily.
◇Calm the customer down by making an 10.________ after he finishes speaking.

1. improve
2. importance
3. keep
4. losing
5. solutions
6. feelings
7. assume
8. sincerely
9. interrupt
10. apology

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科目：高中英語(yǔ) 來(lái)源：2011-2012學(xué)年安徽省旌中績(jī)中高二12月聯(lián)考英語(yǔ)卷 題型：閱讀理解

任務(wù)型讀寫. 請(qǐng)認(rèn)真閱讀下列短文，并根據(jù)所讀內(nèi)容在文章后表格中的空格里填入恰當(dāng)?shù)膯卧~。注意：每個(gè)空格只填一個(gè)單詞。（共10小題；每小題1分，滿分10分）
If you are asked to chair a meeting, remember the following six golden rules for meeting management.
1. Always start the meeting on time
If you begin on time, group members who show up late will realize the value of time. Beginning on time reflects the skill as an effective time manager and sets an example for others to follow.
2. Select a note-taker or arrange to have the meeting audio-taped
You may need to refer back to an issue that was discussed during the meeting at a later date. Good record-keeping is a sign of a good meeting manager as well.
3. Learn to listen
So many times we think we are going to say and, in the process, block out important points that other group members may be contributing. Additionally, we often hear only what we want to hear, rather than really listen to other people. Meetings that are characterized by effective listening are successful meetings.
4. Keep the discussion on track
Many times important issues can get sidetracked in a meeting, especially when everyone has a different opinion about the topic. If an unexpected conflict develops once the meeting is in progress, either appoint a subcommittee to look into the problem, or ask the participants involved in the conflict to meet with you after the meeting. Doing so will help keep the discussion on track and minimize (減少) the chances of wasting participants’ time of great value.
5. Give everyone an opportunity to be heard
Some people tend to control meetings, whereas others wait to be asked their opinions. As the leader of the meeting, you need to keep an open mind and make sure everyone feels welcome to contribute and express ideas without criticism.
6. End on time
If you said the meeting would last no longer than one hour, make sure the meeting lasts for only one hour. Running late with a meeting makes members late for other appointments, increases the chances that the members will mentally leave the meeting and reduces your reliability as an effective meeting manager.
Advice on how to 【小題1】      a meeting

Rules
Reasons
Start the meeting on time.
【小題2】       the skill and set an example.
Select a note-taker or 【小題3】       the meeting.
Need to refer to an issue【小題4】     
Learn to listen.
Listen【小題5】       to make sure it is a successful meeting.
Keep the【小題6】      on track
Minimize the chances of wasting participants’【小題7】       time.
Give everyone an 【小題8】       to be heard
Make everyone feel 【小題9】       to speak.
End on time.
【小題10】       your reliability.
 

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科目：高中英語(yǔ) 來(lái)源：安徽省20092010學(xué)年高一下學(xué)期期末考試試題（英語(yǔ)） 題型：其他題

IV: 任務(wù)型讀寫

請(qǐng)認(rèn)真閱讀下列短文，并根據(jù)所讀內(nèi)容在文章后表格中的空格里填入最恰當(dāng)?shù)膯卧~。注意：每空格1個(gè)單詞。

Do American children still learn handwriting in school? In this age of the keyboard, some people seem to think handwriting lessons are on the way out.

Steve Graham, a literacy professor at Vanderbilt University, says he has been hearing about the death of handwriting for the past fifteen years. However, a recent survey shows that it is still being taught by about 90% of teachers in grades one to three. 90% of teachers also say they are required to teach handwriting. But studies have yet to answer the question of how well they are teaching it. Professor Graham says that about three out of every four teachers say they are not prepared to teach handwriting. “And then when you look at how it’s taught, you have some teachers who are teaching handwriting by providing instruction for ten, fifteen minutes a day, and then other teachers who basically teach it for 60 to 70 minutes a day -- which really for handwriting is pretty much death.”

Many adults remember learning by copying letters over and over again. Today’s thinking is that short periods of practice are better. Many experts also think handwriting should not be taught by itself but be used as a way to get students to express ideas. After all, that is why we write.

Handwriting involves two skills. One is legibility (清楚), which means forming the letters so they can be read. The other is fluency -- writing without having to think about it. The professor says fluency continues to develop up until high school.

But not everyone masters these skills. Teachers commonly report about one-fourth of their kids have poor handwriting. Some people might think handwriting is not important anymore because of computers and voice recognition programs. But Professor Graham says word processing is rarely done in elementary school, especially in the early years. Even with high school teachers, we find that less than 50% of assignments are done via word processing or with word processing. And, in fact, if we added in taking notes and doing tests in class, most of the writing done in school is done by hand.

American children traditionally first learn to print, then to write in cursive (草體的), which connects the letters. But actually more than 75% of students choose to print their essay on the test rather than write in cursive.

Title

Write or Wrong: The Death of Handwriting?

Theme

Handwriting lessons are on the way out.

Present (56)_______ of handwriting lessons

It’s required to teach by about (57)_____ of teachers in grades one to three;

Three out of every four teachers aren’t prepared to teach handwriting;

(58) _______ are provided from 10-15 minutes a day to 60-70 minutes a day respectively.

Common (59)________ on teaching handwriting

Short periods of practice are better;

It should not be taught by itself (60)_______ be used as a way to get students to express ideas

Two skills (61)______ in handwriting

Legibility;

(62)_____.

(63)____ of               poor handwriting

Computers and voice recognition programs are (64)________;

The fact that most of the writing done in school is done by hand is ignored;

More than 75% of students (65)____ printing their essay on tests to writing in cursive.

 

 

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科目：高中英語(yǔ) 來(lái)源：2013屆安徽省績(jī)中高二12月聯(lián)考英語(yǔ)題 題型：填空題

任務(wù)型讀寫. 請(qǐng)認(rèn)真閱讀下列短文，并根據(jù)所讀內(nèi)容在文章后表格中的空格里填入恰當(dāng)?shù)膯卧~。注意：每個(gè)空格只填一個(gè)單詞。（共10小題；每小題1分，滿分10分）

If you are asked to chair a meeting, remember the following six golden rules for meeting management.

1. Always start the meeting on time

If you begin on time, group members who show up late will realize the value of time. Beginning on time reflects the skill as an effective time manager and sets an example for others to follow.

2. Select a note-taker or arrange to have the meeting audio-taped

You may need to refer back to an issue that was discussed during the meeting at a later date. Good record-keeping is a sign of a good meeting manager as well.

3. Learn to listen

So many times we think we are going to say and, in the process, block out important points that other group members may be contributing. Additionally, we often hear only what we want to hear, rather than really listen to other people. Meetings that are characterized by effective listening are successful meetings.

4. Keep the discussion on track

Many times important issues can get sidetracked in a meeting, especially when everyone has a different opinion about the topic. If an unexpected conflict develops once the meeting is in progress, either appoint a subcommittee to look into the problem, or ask the participants involved in the conflict to meet with you after the meeting. Doing so will help keep the discussion on track and minimize (減少) the chances of wasting participants’ time of great value.

5. Give everyone an opportunity to be heard

Some people tend to control meetings, whereas others wait to be asked their opinions. As the leader of the meeting, you need to keep an open mind and make sure everyone feels welcome to contribute and express ideas without criticism.

6. End on time

If you said the meeting would last no longer than one hour, make sure the meeting lasts for only one hour. Running late with a meeting makes members late for other appointments, increases the chances that the members will mentally leave the meeting and reduces your reliability as an effective meeting manager.

 Advice on how to 1.       a meeting

Rules

Reasons

Start the meeting on time.

2.        the skill and set an example.

Select a note-taker or 3.        the meeting.

Need to refer to an issue4.     

Learn to listen.

Listen5.        to make sure it is a successful meeting.

Keep the6.       on track

Minimize the chances of wasting participants’ 7.        time.

Give everyone an 8.        to be heard

Make everyone feel 9.        to speak.

End on time.

10.        your reliability.

 

 

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科目：高中英語(yǔ) 來(lái)源：同步題 題型：閱讀理解

任務(wù)型讀寫
請(qǐng)認(rèn)真閱讀下列短文,并根據(jù)所讀內(nèi)容在文章后表格中的空格里填入最恰當(dāng)?shù)膯卧~.
注意:每個(gè)空格只填1 個(gè)單詞.
      When we think of leadership, we often think of strength and power. But what are these really and
how do they operate?
      Leadership today is not about forcing others to do things. Even if this is possible, it is shortterm, and
tends to backfire( 產(chǎn)生事與愿違的后果). If you order someone to do something against their will, they may do it because they feel they must, but the anger they feel will do more harm in the longterm. They will also experience fear.
       Fear causes the thinking brain to shut down, making the person unable to function at his or her best.
If they associate you with this emotion of fear, they will become less functional around you, and you will
have succeeded in not only shooting yourself in the foot, but possibly making a very good employee or
partner unable to perform effectively. Fear has no place in leadership.
      The way we influence people in a lasting way is by our own character, and our understanding and use of emotion. We can order someone to do something, which may be part of the work day or we can
employ them at the emotional level, so they became fully devoted to the projects and provide some of
their own motivations. Today's work place is all about relationships. Anyone works harder in a positive
environment in which they're recognized and valued as a human being as well as a worker. Everyone
produces just a bit more for someone they like. Leaders understand the way things work. They know the
paycheck is not the single most motivating factor in the work life of most people.
      The true strength of leadership is an inner strength that comes from the confidence of emotional
intelligence-knowing your own emotions, and how to handle them, and those of others. Developing your
emotional intelligence is the single best thing you can do if you want to develop your relationships with
people around you, which is the key to the leadership skills.
Title Traditional 1.______
Leadership
skills ▲Forcing people to work by strength and power
▲Feeling angry and 3.______
▲Causing employees to be less functional or less 2.______people to work by character, understanding and use of emotion
4.______and work passively
▲Experiencing 5.______human relationship
Leading people to work actively with full 6.______and motivations to the projects, thus 7.______to higher production
▲A 8.______effect
9.______ Knowing the way things work can help you to be a good leader.
The true strength of leadership 10.______in an inner strength and developing your emotional intelligence is the key to the leadership skills.

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