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　　To：manager@ tastytreat．com．Ca

　　Date：Monday,7 October, 3∶34 p. m．

　　From：raymondyuen@ Canada．Net

　　Subject：Complaint

　　Dear Mr Price,

　　I have eaten in your restaurant many times and have always been happy with the food and service．This makes what happened last Saturday even more disappointing．

　　It was my son’s birthday so we booked a no-smoking table at your restaurant for 7∶30 p. m．We arrived on time but were told that our table was not yet ready．At 8∶00 p. m., we were given a table in the smoking section．I asked to move but I was told that there were no other tables．A lot of people were smoking so it was uncomfortable and unhealthy．

　　Our first waitress, Janet, was very polite and helpful．She gave us free drinks for waiting so long．Our food also came quickly and looked fresh and tasty．When my wife had eaten most of her meal, she found a dead cockroach(蟑螂)in her vegetables．She was shocked and wanted to leave．At first, the waitress told us it was a piece of garlic．When we told her that garlic does not have legs, she apologized and took the food away．

　　We asked for the bill, expecting not to pay for my wife’s meal．Nobody came．After 15 minutes, I asked to see the manager．The head waiter told us that you were on holiday．I complained again about the horrible cockroach．He told me Janet had finished work．He didn’t believe my story and gave me a bill for three meals．I argued with him but was forced to pay．

　　The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund for our meal．It cost ＄ 68．Until then, I will not be eating at your restaurant or recommending it to anyone．

　　You can contact me at 742-3254 or through e-mail if you want more information．

　　Thank you for your attention．

　　Yours sincerely,

　　Raymond Yuen

(1)

We learn from the text that, before Sunday, Mr Yuen ________．

[　　]

A．

was satisfied with the restaurant

B．

was disappointed with the restaurant

C．

had to wait for his table

D．

rarely ate at the restaurant

(2)

The head waiter didn’t believe Mr Yuen because ________．

[　　]

A．

the waitress hadn’t told him about what happened

B．

he believed that the cockroach was garlic

C．

he didn’t want to pay Mr Yuen back

D．

the manager was on holiday

(3)

What does Mr Yuen want to pay for now?

[　　]

A．

Nothing．

B．

Two meals．

C．

Three meals．

D．

Only the drinks．

(4)

Mr Yuen demanded that Mr Price ________．

[　　]

A．

say sorry to his family

B．

let the head waiter stop working in the restaurant

C．

get the head waiter to say sorry

D．

get the head waiter and Janet to say sorry

答案：1．B;2．A;3．A;4．C;
解析：

(1)

從文中看出Mr．Yuen是在星期一給飯店經(jīng)理寫信的，如能得到圓滿的解決最早也只能在Monday。因此，在Sunday和last Saturday這個事情解決期間，他很生氣，對飯店很失望。

(2)

原文中有“He(the head waiter)told me Janet(the waitress)had finished work．He didn’t believe my story”由此知the waitress沒把所發(fā)生的事情告訴the head waiter。由“He…gave me a bill for three meals…was forced to pay”可知C項與題干邏輯關系不對。很明顯B項不正確。因此本題答案是A項。

(3)

由文中“I would like an apology from your impolite head waiter and a full refund for our meal”可知Mr．Yuen不僅要得到道歉，而且還要飯店還飯錢，因此可知本題答案選A項。

(4)

文中明確提出“I would like an apology from your impolite headwaiter”，因此本題選C。


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