Not too long ago, a story that happened at Walt Disney touched me greatly. A guest 46 out of our Polynesian Village resort(度假勝地) at Walt Disney was asked how she 47 her visit. She told the front-desk clerk she had had a(n) 48 vacation, but was heartbroken about 49 several rolls of Kodak color film(膠卷) she had not yet 50 . At that moment she was particularly 51 over the loss of the pictures she had shot at our Polynesian Luau, 52 this was a memory she especially treasured.
Now, please understand that we have no written service rules 53 lost photos in the park. 54 , the clerk at the front desk 55 Disney’s idea of caring for our 56 . She asked the woman to leave her a couple rolls of 57 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 58 at her home. In it were photos of all the actors of our show, 59 signed by each performer. There were also 60 of the public procession(游行隊伍) and fireworks in the park, taken by the front-desk clerk in her own
61 after work. I happened to know this 62 because this guest wrote us a letter. She said that 63 in her life had she received such good service from any business.
Excellent 64 does not come from policy(政策性的) handbooks. It comes from people who 65 —and from a culture that encourages and shapes that attitude.
1.A.working B. checking C. trying D. staying
2.A.expected B. realized C. paid D. enjoyed
3.A.disappointingB. wonderful C. uncomfortableD. important
4.A.taking B. dropping C. losing D. breaking
5.A.developed B. taken C. washed D. loaded
6.A.silly B. nervous C. calm D. sad
7.A.when B. where C. as D. which
8.A.covering B. finding C. making D. keeping
9.A.Excitedly B. Fortunately C. Therefore D. Quietly
10.A.understood B. reminded C. created D. discovered
11.A.workers B. guests C. managers D. clerks
12.A.printed B. shot C. unused D. recorded
13.A.film B. card C. camera D. packet
14.A.frequently B. personally C. alone D. actually
15.A.rules B. pictures C. handbooks D. performances
16.A.case B. work C. time D. position
17.A.story B. place C. photo D. show
18.A.only B. almost C. never D. nearly
19.A.advice B. experience C. quality D. service
20.A.care B. explain C. like D. know
1.B
2.D
3.B
4.C
5.A
6.D
7.C
8.A
9.B
10.A
11.B
12.C
13.D
14.B
15.B
16.C
17.A
18.C
19.D
20.A
【解析】
試題分析：本文敘述了發(fā)生在迪斯尼樂園的一幕使作者極受感動：一名游客丟失了幾個已拍攝好但未沖印的膠卷，但一名服務員想方設法為其作了彌補。揭示了這樣一個主題：如何真正把顧客當成上帝?
1.考查動詞短語及上下文的呼應。work out算出(總數(shù))，算出總數(shù)，有預期的結果；check out付帳離開旅館; try out試驗, 考驗, 提煉；stay out不在家, 外出, 呆在戶外, 堅持到……結束。一個游客付帳離開旅館時被詢問情況。故選B。
2.考查動詞短語及上下文的呼應。expect one's visit期待/盼望參觀； realize one's visit認識到參觀；pay one's visit訪問，參觀；enjoy one's visit享受參觀的樂趣，滿意。被問到她對參觀滿意(enjoy)與否。故選D。
3.考查形容詞及上下文的呼應。Disappointing失望的； wonderful好的，愉快的； uncomfortable不舒適的； important重要的。她告訴說她度過了一個愉快的(wonderful)假期，故選B。
4.考查動詞及上下文的呼應。take拿走, 取通常表示有意行為；drop落下，下降，通常表示有意行為；lose遺失, 浪費，表示無意行為；break破裂，打破, 違犯，通常表示有意行為。但是客人傷心她丟失了(losing)好幾卷科達彩色膠卷。故選C。
5.考查動詞及上下文的呼應。develop顯影；沖洗，通常指膠片等的沖洗；take拿，取，拍攝；wash洗滌, 沖洗，通常指衣物等物件的清洗；load裝載, 裝填�？腿搜b(load)在相機拍攝(take)好了卻尚未沖洗(develop)的膠卷給丟失了。故選A。
6.考查形容詞及上下文的呼應。silly愚蠢的, 無聊的；nervous緊張的, 不安的；calm鎮(zhèn)靜的, 沉著的；sad憂愁的, 悲哀的�？腿藢υ谠摱燃賱俚嘏臄z的照片的失去肯定感到自己很傷心，故選D。
7.考查連詞及上下文的呼應。when當……時候； where哪里； as因為； which哪一個。她在這個游覽勝地拍了許多照片，因為(as)這個客人把這次游覽她特別珍惜的記憶。故選C。
8.考查動詞及上下文的呼應。cover包括, 包含, 適用；find發(fā)現(xiàn)，找到； make制造，進行；keep保持，保存。很清楚公園沒有書面制定包含游客在公園里丟失照片在內的事情提供服務的規(guī)則，故選A。
9.考查副詞及上下文的呼應。excitedly興奮地；fortunately幸運地；therefore 因此, 所以；quietly平靜地, 靜靜地, 寂靜地。客人很幸運(fortunately)，得到了良好的服務。故選B。
10.考查動詞及上下文的呼應。understand懂得，了解，表示狀態(tài)意義；remind提醒, 使想起；trust 信任, 信賴；discover 發(fā)現(xiàn), 發(fā)覺。前臺服務員懂得(understand)應該對游客關心愛護的迪尼斯服務理念。故選A。
11.考查名詞及上下文的呼應。workers工人； guests客人；managers經(jīng)理； clerks書記員。旅游地應該關心照顧游客(guests)，故選B。
12.考查形容詞及上下文的呼應。printed印刷好的； shot拍攝好的； unused未用的；recorded記錄好的。她要游客留下一兩卷未用過的(unused)膠卷以拍攝表演的其它內容，故選C。
13.考查名詞及上下文的呼應。film膠卷； card名片； camera照相機；packet包裹。兩周后客人在家收到了一個包裹，故選D。
14.考查副詞及上下文的呼應。frequently經(jīng)常的; personally親自； alone獨自； actually實際上, 事實上。包裹里是我們表演的演員的照片，并有每一個表演者的親筆(personally)簽名，故選B。
15.考查名詞及上下文的呼應。rules 規(guī)則； pictures照片； handbooks手冊； performances表演。同時還有公園里游行隊伍和燃放煙花爆竹的照片，故選B。
16.考查名詞及上下文的呼應。case案子； work工作； time時間；position職位。這些照片自然是那前臺服務員下班后利用自己的休息時間(time)拍攝的，故選C。
17.考查名詞及上下文的呼應。story故事，事情； place地點； photo照片； show表演。因為這個客人寫信告訴了我，我碰巧知曉了整個的事情(story)。故選A。
18.考查副詞及上下文的呼應。only僅僅； almost幾乎； never從不； nearly接近。她說在她一生中，從來沒有(never)從任何事情中得到過這樣好的服務。故選C。
19.考查名詞及上下文的呼應。advice意見； experience經(jīng)歷； quality質量； service服務。良好的服務(service)不是來自于政策性的手冊上的規(guī)定。故選D。
20.考查動詞及上下文的呼應。care注意，照料, 關心, 護理；explain 解釋；serve服務，招待；like喜歡，愛好；know知道，了解。良好的服務來自于那些會關心，會護理(care)的有心人，來自于對那種姿態(tài)給予鼓勵和學習的文化、素養(yǎng)，故選A。
考點：故事類短文。
點評：了解了全文的大意以后再作題�？辞迳舷挛模覝识ㄎ辉~。充分利用文章的上下文和前后句，找到對選擇有提示作用的詞或句。這些詞有時可能是同義詞或反義詞。注意固定的搭配，包括動詞與介詞的搭配、動詞與名詞的搭配以及形容詞與名詞的搭配等，同時要根據(jù)內容選擇正確的短語，有時用已了解的生活常識來確定答案。
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| C．Frost was unhappy because he was the victim of his father |
| D．Frost spent his childhood unhappily |
| A．Once Frost’s first book was published he gained great praise in his country. |
| B．After leaving Harvard University, he began to learn to write poetry. |
| C．Frost was found lo have a gift in poetry while he studied in high school. |
| D．Robert Frost’s father was angry and drank a lot because he didn’t realize his dream. |
| A．Robert Frost’s unhappy childhood. | B．Robert Frost’s first and second book. |
| C．Robert Frost’s family and jobs. | D．Robert Frost’s life and poetry. |
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Robert Frost was one of America’s best known and most honored serious writers. But his fame came late in his life.
He was born in San Francisco, California in 1874. He lived in California during his early childhood. He was named after the chief Southern general in America’s Civil War. The general’s name was Robert Edward Lee. The poet was named Robert Lee Frost, because his father wanted to honor the general.
Someone once asked another American writer, Ernest Hemingway, how to become a writer. The best thing, he said, was to have an unhappy childhood. If this is true, Robert Frost’s childhood was unhappy enough to make him a very good writer. Robert Frost’s father was a reporter who wanted to be a politician. He often drank too much wine and became angry. Robert was the victim (受害者) of his anger.
Robert Frost finished high school in 1891. After high school, Robert’s grandfather offered to pay his costs at Dartmouth College. But Robert left the school after a few months. He did not like it. He spent the next few years working at different jobs. At one time, he worked in a factory. Later, he repaired shoes. He was a teacher. He was a reporter. Always, he wrote poetry.
Robert Frost attended Harvard University for two years. After that, he returned to the many jobs he held before. For a while, Frost tried to take care of a farm in the state of New Hampshire. He was not a successful farmer. And he continued to write poetry. He said that until 1930, he earned only about ten dollars a year from writing.
In 1912, he decided to try to make a new start. He took his family to Britain. The cost of living was low. In Britain, Frost found a publisher for his first book of poems. The book was called A Boy’s Will. When it appeared in 1913. Frost received high praise from British readers. Praise was something he had not received in his own country.
Ezra Pound, another American poet living in Britain, read the poems and liked them very much. He wrote a magazine article about Frost. He also helped get Frost’s second book of poems published in America. That book was called North of Boston.
1.The followings are writers EXCEPT ________.
A. Robert Edward Lee B. Robert Lee Frost
C. Ernest Hemingway D. Ezra Pound
2.The passage wrote about Hemingway in order to show that
A. he had great influence on Frost’s poetry and life
B. Frost’ s poetry style was the same as Hemingway’s
C. Frost was unhappy because he was the victim of his father
D. Frost spent his childhood unhappily
3.What can we learn from the passage?
A. Once Frost’s first book was published he gained great praise in his country.
B. After leaving Harvard University, he began to learn to write poetry.
C. Frost was found lo have a gift in poetry while he studied in high school.
D. Robert Frost’s father was angry and drank a lot because he didn’t realize his dream.
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1.What is the author's attitude towards English politeness?
A．He appreciates it B．He gives no personal opinion
C．He thinks it is artificial D．He thinks it goes too far．
2.What can we learn about customers and retail assistants in Germany?
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B．A customer never says thank you to a retail assistant．
C．They always say thank you to each other．
D．They may say thank you only once．
3.We can learn from the last paragraph that Scottish men _____．
A．a(chǎn)re more likely to be involved in a fighting．
B．a(chǎn)re not so willing to spend money for women．
C．a(chǎn)re more polite than English men.
D．treat women in a polite way.
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A．giving comments B．telling stories
C．making comparisons D．giving reasons
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