To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald” <jtconstruction @ img. com>
From: “The Shoe People” <inquiries @ shoepeople. com>
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
【小題1】The first email is basically an email of        .

A．a(chǎn)pologyB．sympathyC．a(chǎn)ppreciationD．complaint
【小題2】What’s wrong with the boots John Trimbald bought?
A．The soles of the boots began to fall apart.
B．The color of the boots had shaded a lot.
C．The boots didn’t fit the workers well.
D．The patterns of the boots didn’t satisfy the workers.
【小題3】What is the underlined word “spray” used for according to the passage?
A．To repair the damaged boots.B．To protect the soles from heat.
C．To prevent the crew from danger.D．To protect the boots from concrete.
【小題4】According to the president of The Shoe People, John Trimbald        .
A．can exchange the damaged boots with new ones at any time
B．must return the damaged boots to any of the retail stores
C．will get new pairs of boots and a free year’s supply of spray
D．can return the damaged boots and spray for a full refund now


【小題1】D
【小題2】A
【小題3】B
【小題4】C

解析試題分析：這是一篇電子郵件形式的應(yīng)用文，內(nèi)容是關(guān)于顧客對(duì)所買鞋子的質(zhì)量問題投訴和賣家對(duì)此做出的答復(fù)和解決措施。
【小題1】推理題：從第一封郵件的最后一句話，Please respond as soon as possible with instructions on how I can return the boots and receive a refund.可知這是封投訴信。選D
【小題2】細(xì)節(jié)題：從第一封郵件的最后一句話，the soles began to fall apart on them after just twelve weeks.可知選A
【小題3】猜詞題：由第二封郵件的句子：In our retail stores, this spray is always recommended to buyers who work on heated floors.可知spray的用途。選B
【小題4】推理題：從第二封郵件的第二段：Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray.可知答案是C
考點(diǎn)：考查書信類短文
點(diǎn)評(píng)：文章屬于信息篩選類短文，有兩封書信，可以很快找到關(guān)鍵處，在解答這類問題時(shí)要求學(xué)生抓住題干文字信息，采用針對(duì)性方法進(jìn)行閱讀，答案在文章中可以直接找到。

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科目：高中英語 來源：浙江省鎮(zhèn)海市2010屆高三模擬考試試題（英語） 題型：閱讀理解


SHANGHAI: The Transportation Information System for 2010 Shanghai World Expo has been completed and put into trial operation, officials said yesterday．
The system which consists of three sub-systems will provide seven options to receive transportation information, including websites, transportation guides, radio and TV broadcasting, hotlines, message signs, mobile phone and enquiry machines, to satisfy tourists’ requirements for transport information in the Expo garden and around the city at all time．
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Option 2: Expo Transportation guide
Two portable travel guides were produced for the convenience of tourists in the Yangtze River Delta．
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Visitors can also get updated traffic information at home or on their mobile devices as the Shanghai Traffic information center will broadcast live traffic condition via radio and TV during the event, so that travelers can adjust their travel plan accordingly．
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If radio and television broadcasts can not meet your needs of traffic information, organizers in Shanghai have also set up a special hotline for Expo traffic enquiries．There will be two hotline numbers 962010 and 12319 at your service twenty-four hours．
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科目：高中英語 來源：淮安市淮陰區(qū)20092010學(xué)年度第二學(xué)期期末高一年級(jí)調(diào)查測(cè)試 題型：閱讀理解


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         SHANGHAI: The Transportation Information System for 2010 Shanghai World Expo has been completed and put into trial operation, officials said yesterday．

         The system which consists of three sub-systems will provide seven options to receive transportation information, including websites, transportation guides, radio and TV broadcasting, hotlines, message signs, mobile phone and enquiry machines, to satisfy tourists’ requirements for transport information in the Expo garden and around the city at all time．

Option 1: Official site for Expo traffic information

         Inspired by Aichi Expo and the Beijing Olympic Games, the Shanghai event will also launch its official website of traffic information, www．jtcx．sh．cn．Mobile phone users can log on to www．jtcx．sh．cn/m．The website delivers daily traffic information as well as travel guide around Expo garden, and advocate using public transport during the event．

         Option 2: Expo Transportation guide

         Two portable travel guides were produced for the convenience of tourists in the Yangtze River Delta．

         One mainly targets visitors from the 19 prefecture-level cities of the Yangtze River Delta．The map introduces information of intercity coach lines, car parks, subway transfers．It will be distributed free at highway tolls and is also available for download on the website．

         The other one focuses on visitors in Shanghai．The map will detail the various entries leading to the Expo site, as well as bus stops and subway stations around the city．The introduction of over 90 bus lines connecting the Expo garden to the rest of the city will also be listed．The map will be available at hotels, railway stations, airports and residential areas．

         Option 3: Radio and television broadcasts

         Visitors can also get updated traffic information at home or on their mobile devices as the Shanghai Traffic information center will broadcast live traffic condition via radio and TV during the event, so that travelers can adjust their travel plan accordingly．

         Option 4: Expo transport hotline

         If radio and television broadcasts can not meet your needs of traffic information, organizers in Shanghai have also set up a special hotline for Expo traffic enquiries．There will be two hotline numbers 962010 and 12319 at your service twenty-four hours．

         Option 5: Variable message signs

         For drivers the variable message signs will become the first choice to access to traffic information．During the Expo, the signs will play an important role in helping drivers to receive traffic flow, speed, models and other information, as well as traffic incidents and road closure information, so as to avoid congestion．

         Option 6: Mobile phone browsers and taxi terminals

         Visitors can obtain real-time traffic conditions via mobile phone browsers．Traffic information will also be provided to car mounted terminals on the 4,000 Expo taxis, which will enable drivers to have timely access to real-time status on roads．

Option 7: Touch screen enquiry machine

         As for visitors who stay at hotels who are unfamiliar with the place, the tourism bureau have set up in more than four hundred 3-star hotels the Tourist Information enquiry machine．Visitors can check at terminal routes to Expo garden from the hotels．

1．Which of the following is the best title of the passage above?

         A．Seven ways to get Expo transportation info

         B．Information on the move

         C．Transportation on the way             

         D．Shanghai and Expo

2．Which of the following is NOT true according to the passage?

         A．Visitors can get the map of Shanghai Expo Transportation free of charge．

         B．Visitors have access to the hotline of Expo traffic enquires only at night．

         C．Traffic drivers will be well informed of the traffic conditions on the road．

         D．Not all the 3-star hotels are equipped with the screen enquiry machines．

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         A．squeeze                    B．jam                  C．noise               D．mess

4．During the Shanghai Expo, tourists can know the traffic information in the following way EXCEPT ____．

         A．TV     B．Radio      C．Internet         D．Magazine

 

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Posted Nov. 23, 2009 09:23 by Sh_ shifter

We have contacted most schools all over China and agreed to introduce many good foreign teachers to the schools. This is one of the best positions because you can work in different cities of China at different times.

Position: Oral English teachers (Full-time)

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Contact: Foreign Affairs Manger, International Department

Address: No. 9 Jiefang road, Wuhan, Hubei

Tel: 86(0)2782300522

Email: teachinglanguage2009@gmail.com

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Posted Nov. 23, 2009 17:01 by jobtrans

We want to find 2 full-time logistics manager for our forwarding company.

Requirements:

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Tel: 62875341

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A. They all employ only applicants (求職者) with work experience.

B. The employment agencies are all based in Shanghai.

C. They are posted on the same day.

D. They are all for China-based foreign companies.

61.Miss Green wants to find a part-time job, which telephone number should she dial?

A. 63573038    B. 61212021     C. 86(0)27782300522    D. 62875341

62.Li Ming has just finished high school, which position might suit him?

A. Salesman in the Italian company.

B. A logistics manager.

C. An oral English teacher.

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63.Your American friend Mr. Smith wants to find a job in China which offers a flexible (易彎曲的，可適應(yīng)的) workplace, you may recommend him to _____________.

A. write to teachinglanguage2009@gmail.com

B. visit http://www.jobtrans.cn

C. write to zhangaihui@live.cn

D. write to info@josiechenrange.com

 

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