To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald” <jtconstruction @ img. com>
From: “The Shoe People” <inquiries @ shoepeople. com>
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
小題1:The first email is basically an email of        .
A．a(chǎn)pologyB．sympathyC．a(chǎn)ppreciationD．complaint
小題2:What’s wrong with the boots John Trimbald bought?
A．The soles of the boots began to fall apart.
B．The color of the boots had shaded a lot.
C．The boots didn’t fit the workers well.
D．The patterns of the boots didn’t satisfy the workers.
小題3:What is the underlined word “spray” used for according to the passage?
A．To repair the damaged boots.B．To protect the soles from heat.
C．To prevent the crew from danger.D．To protect the boots from concrete.
小題4:According to the president of The Shoe People, John Trimbald        .
A．can exchange the damaged boots with new ones at any time
B．must return the damaged boots to any of the retail stores
C．will get new pairs of boots and a free year’s supply of spray
D．can return the damaged boots and spray for a full refund now

小題1:D
小題2:A
小題3:B
小題4:C

試題分析：這是一篇電子郵件形式的應(yīng)用文，內(nèi)容是關(guān)于顧客對(duì)所買(mǎi)鞋子的質(zhì)量問(wèn)題投訴和賣(mài)家對(duì)此做出的答復(fù)和解決措施。
小題1:推理題：從第一封郵件的最后一句話，Please respond as soon as possible with instructions on how I can return the boots and receive a refund.可知這是封投訴信。選D
小題2:細(xì)節(jié)題：從第一封郵件的最后一句話，the soles began to fall apart on them after just twelve weeks.可知選A
小題3:猜詞題：由第二封郵件的句子：In our retail stores, this spray is always recommended to buyers who work on heated floors.可知spray的用途。選B
小題4:推理題：從第二封郵件的第二段：Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray.可知答案是C
點(diǎn)評(píng)：文章屬于信息篩選類(lèi)短文，有兩封書(shū)信，可以很快找到關(guān)鍵處，在解答這類(lèi)問(wèn)題時(shí)要求學(xué)生抓住題干文字信息，采用針對(duì)性方法進(jìn)行閱讀，答案在文章中可以直接找到。
練習(xí)冊(cè)系列答案
相關(guān)習(xí)題

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

With your workload growing, you may be telling yourself a vacation is one luxury you can’t afford.  小題1: A vacation allows you the opportunity to recharge your physical and motional batteries, disconnect from everyday concerns, and return to work rested and refreshed. Some facts have proved employees are more productive after a vacation than before one. Here are some tips for you to plan your vacation to make sure that your time away from the office is worry free.
Time is right. A Robert Half survey shows that July and August are the most favorable months for employees to take a break because these months offer ideal beach weather and many businesses slow down during this time.  小題2: For instance, if a big task is planned for the summer, you may consider postponing your trip until the fall.
Ask others for assistance.  小題3: Your supervisor can help you determine who is the most qualified for a particular task.
Let your contacts know. Give colleagues and customers you frequently work with a few weeks’ notice before you start off.  小題4:
Conduct a technical review. Before you leave, make sure there is plenty of room in your e-mail inbox so you don’t exceed (超越) your storage limit while you’re out of the office, which might prevent you from sending messages when you return.  小題5:
In short, taking vacation is necessary and beneficial for your job. But you must plan your vacation properly in order to work free and worry free on holiday.
A．Ask trusted colleagues to handle your projects while you’re away.
B．A summertime beach vacation includes so much more than what you desire these days.
C．But the truth is that you can’t afford not to take one.
D．This will give them enough time to plan for your absence.
E. Also make sure passwords won’t expire(期滿(mǎn)) while you are away.
F. What’s more, find your pet a temporary home when you are on vacation.
G. When planning your vacation, remember to take into account any activity that your department will be focused on during that time.

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

Congratulations! You have applied for a job and now you are getting ready for that important job interview and you are looking forward to making a good impression on your future (hopefully) boss.

When you walk in the room the very first impression you make on the interviewer can have a great influence on the rest of the interview. It is important that you introduce yourself, shake hands, and are friendly. In a job interview, the first question is often a “breaking the ice” type of question. Don’t be surprised if the interviewer asks you something like: “How are you today?” or “What do you think of the weather lately?” Answer the question without going into too much detail.
Talking about qualifications (資歷) is the most important part of any job interview. Your qualifications include your education and any special training you may have received in the past. Your qualifications also include your experience in any previous work. It is important to explain what experience you have in detail. Generally, employers want to know exactly what you did and how well you accomplished your tasks. This is not the time to be modest.
Try to avoid some big mistakes in the job interview, such as leaving the mobile on and criticizing previous bosses. The worst thing is you yourself have no questions. Having no questions shows you are either not interested or not prepared. Remember that interviewers are more impressed with the questions you ask than the selling points you try to make.
小題1:The passage is mainly about          .
A．the typical questions asked in job interviews
B．importance of interviewees’ qualifications in job interviews
C．some common mistakes found in job interviews
D．Dos and Don’ts in job interviews
小題2:A “breaking the ice” type of question is         .
A．a(chǎn) question that makes people unhappy
B．a(chǎn)n opening question asked to make people less nervous
C．a(chǎn) sharp question that makes people angry
D．a(chǎn) question asked about serious topic
小題3:All of the following are considered to be the interviewee’s qualifications EXCEPT         .
A．educational backgroundB．social background
C．a(chǎn)ll kinds of special training receivedD．experience in previous work
小題4:Which of the following is NOT mentioned as a mistake found in job interviews?
A．Leaving the mobile onB．Criticizing previous bosses.
C．Having no questions.D．Arriving late.

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

Uganda is a country in East Africa and,as in many such countries,a high percentage of the population,about 80 percent,are village-dwellers living in huts,which are often no bigger than a garage. The walls of the huts are made of mud,which is held together by reeds and sticks,and the roofs of the older ones are thatched（覆蓋）with grass,although an increasing number of newer village houses have roofs made from corrugated（波紋形的）iron.
Several generations of the same family live together in the huts,which are usually divided into two sections by a curtain. The inner section,the one furthest from the open door of the hut,is where everyone sleeps and food is prepared and served in the outer part. If the family owns chickens or goats,they are kept in a small room attached to the main house.
Food is usually prepared on open fires although some people prefer to cook inside. However,this is quite dangerous and also means that the walls of the hut are stained by smoke and the atmosphere is acrid. The family sit in a circle on mats while they eat.
Newer village houses are almost always made of corrugated iron and are bigger,with one or two separate bedrooms and the kitchen in a smaller building beside the main house. But,old or new,the houses are not powered by electricity,and all homes are lit by paraffin（石蠟）candles called “tadobba”.
Nor is there any running water in the houses. Some villages have their own well,but in many cases,collecting water involves a long and arduous walk to a river or spring,carrying plastic containers or pots made of clay.
Children are the ones who have to fetch water,and they have to do this early in the morning before they go to school,or in the evening when they come home. They often have to climb high hills or walk through valleys with narrow paths through dense vegetation. It is no surprise that they grow up muscular and fit after such daily exercise,walking for several kilometres carrying such heavy weights.
小題1:Most Ugandans live        .
A．with their whole family in large mud houses in the countryside
B．in towns in small houses made of mud and iron
C．in villages in small houses made of wet earth,grass and wood
D．With their parents and children as well as their chickens and goats
小題2:Where is food usually prepared?
A．In the kitchen.
B．On the floor in the middle of the house.
C．On fires in front of the hut.
D．In a small room attached to the main house.
小題3:How are the old and new houses the same?
A．Both of them have roofs made of corrugated iron.
B．Neither of them have a garage or kitchen.
C．Neither of them have electricity,lights or running water.
D．Both of them have water inside but no electric light.
小題4:The majority of Ugandan children have to          .
A．go to a well or a river and often carry it for a long distance
B．do a lot of work cooking and carrying water
C．collect water on the way home from school
D．get water out of their own well

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

Michelle Obama made a daring decision to return to the same designer who created her Inaugural (就職）Ball dress four years ago --- and the risk paid off.
The First Lady looked extremely attractive in a thin, sweeping, and ruby-colored dress by designer Jason Wu. She teamed the dramatic dress with heels by Jimmy Choo and a diamond ring by Kimberly McDonald.
She surprised the fashion establishment by returning to a Wu design which had been the custom made for her.
Four years ago at her first Inauguration Ball, Michelle shimmered（熠熠生輝）in an off-white, one-shouldered floor-length dress by the designer.
Wu, who was 26 at the time and had only been working in fashion for three years, saw his career take off after the First Lady's surprise decision to wear one of his dresses.
He said at the time that he was unaware she had chosen the dress and had been watching at home on his couch and eating pizza when she appeared.
After her 2013 decision, Wu told Women's Wear Daily: “Mrs Obama likes to keep her secrets. She fooled me again.”
Wu released a women's clothing and accessories（裝飾品）collection at Target last year and continues to be popular with the First Lady for official engagements.
The sleeveless, cross-halter neck dress with low-cut back flattered（突出）49-year-old Michelle's arms and neat waist.
It had been created especially for her by Wu and was a departure from the dark and plain colour tone she stuck to at earlier inauguration events.
Mrs Obama's new hairstyle -- she had bangs（美發(fā)沙龍）cut on her birthday last week  had been loosely tousled（蓬松的）for the special night.
Vice-President Joe Biden's wife Jill also looked attractive in a blue silk dress by Vera Wang at the Inauguration Ball.
小題1:What does the passage mainly talk about？
A．Michelle Obama’s inaugural ball dress.
B．Wu, a great designer.
C．The First Lady’s secrets.
D．Mrs Obama’s 2013 decision.
小題2:Michelle Obama’s brave decision proved to be a_________.
A．riskB．danger
C． SurpriseD．success
小題3: According to the passage, which of the following is correct?
A．Mrs Obama’s inaugural dresses were made by the same designer.
B．Joe Biden’s wife Jill also had her dress created by Wu.
C．The colour tone at Michelle’s earlier inaugural events was not satifactory.
D．Mrs Obama had straight forehead hair as her new hairstyle for the special night.
小題4: Which of the following best describes Jason Wu?
A．Daring and gifted.
B．Unusual and cautious.
C．Careful and brave.
D．Talented and lucky.
小題5: From the 6th and 7th paragraphs we know that________.
A．Wu was aware that Mrs Obama had chosen his work again
B．Wu didn’t know Mrs Obama had chosen his creation again.
C．Mrs Obama told Wu to give away her secrets
D．Mrs Obama should have told Wu the truth

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

If you don’t want people to know too much about you, then you had better keep your fridge contents secret, according to a British market research document released last week.
Researchers peered (凝視) into the fridges of 400 people in Britain and compared the contents with the owners’ lifestyles. They claim to be able to classify the nation’s people by fridge contents.
They say those people can be separated into five categories：nutrition nerds (no social sense), food faddiest (whatever’s in style), martyr mums, fast food fanatics and restaurant regulars.
Nutrition nerds care much about what they put into their bodies. Their fridges are stocked with fruit, vegetables and healthy meat.
People in this category tend to be highly organized and usually work in law or accountancy. The vast majority is single, but if they have a partner, that person will be similar.
A fridge full of vitamins — enriched juices implies its owner works in media or fashion. They tend not to eat the foods they buy. Known as the food faddiest, they just want to be seen as purchasing the latest important things.
A fridge filled with everything from steak to frozen fish suggests the martyr mum. Her fridge tends to be stocked with every kind of product, except what she herself would want. This fridge hints at difficulty balancing family and work life.
Fast food fanatics always buy mineral water or soda pop. The nearest they will get to fresh fruit is tomato sauce. Their fridges hint at someone who works hard and plays hard, also, someone who is not into long term planning.
Finally, a fridge filled with nothing more than a bottle of white wine and some sparkling mineral water implies an owner who is single, lives in a big city and enjoys the finer things in life. The fridge is empty because this person regularly eats in restaurants.
小題1:What can we know from the first two paragraphs?
A．Some researchers are fond of staring at other people’s fridges.
B．People don’t want others to know about their secrets.
C．The food you put in the fridge has something to do with your personality.
D．There are mainly five kinds of lifestyles among British people.
小題2:According to the passage, people who belong to food faddiest_________.  
A．don’t care much about money when buying things
B．will try their best to stay healthy
C．often stay up late to finish their job
D．prefer to ask others about what to do next
小題3:Which of the following is true according to the passage?
A．“Nutrition nerds” are always organized and successful in their jobs.
B．“Food faddists” like to stock their fridges with all kinds of vitamins.
C．“Martyr mums” care themselves more than others.
D．“Fast food fanatics” usually do not stock their fridges with fresh fruit.
小題4:What will those who often dine out put in the fridge?
A．All kinds of food they like.
B．Only something to drink.
C．Fruit, vegetables and meat.
D．Food rich in vitamins.
小題5:What is this passage mainly about?
A．What people store in their fridges.
B．Fridge contents and its owner’s secret.
C．What we should store in our fridges.
D．How to keep our fridge contents secret.

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

“Old wives’ tales” are beliefs passed from one generation to another. For example, most of us remember our parents’ telling us to eat more of certain foods or not to do certain things. Is there any truth in these teachings? Some of them agree with present medical thinking, but others have not passed the test of time.
Did your mother ever tell you to eat your carrots because they are good for your eyes? Scientists now report that eating carrots can help prevent a serious eye disease called macular degeneration. Eating just one carrot a day can reduce the possibility of getting this disease by 40%. Garlic(蒜) is good for you, too. It can kill the type of virus that causes colds.
Unfortunately, not all of Mom’s advice passed the test of medical studies. For example, generations of children have been told not to go swimming within an hour after eating. But research suggests that there is no danger in doing so. Do sweets cause tooth problems? Well, yes and no. Sticky sweets made with grains tend to cause more problems than sweets made with simple sugars.
Even though science can tell us that some of our traditional beliefs don’t hold water, there is still a lot of truth in the old wives’ tales. After all, much of this knowledge has been accumulated(積累) from thousands of years of experience in family health care. We should respect this body of knowledge even as we search for clear scientific support to prove it true or false.
小題1:The author develops the third paragraph mainly         .
A．by cause and effectB．by order in space
C．by examplesD．by order in time
小題2:Which of the following is TRUE according to the text?
A．Eating garlic is good for our eyes.
B．Carrots prevent people from catching colds.
C．Swimming after a meal is dangerous.
D．Sticky sweets are damaging to our teeth.
小題3:What is the author’s attitude toward “old wives’ tales” in the text?
A．Objective.B．Subjective.C．Dissatisfied.D．Curious.
小題4:The phrase “hold water” in the last paragraph most probably means “     .”
A．to be valuableB．to be believable
C．to be admirableD．to be suitable

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

Before you make friends, you have to decide who you want to be your friends. Most people like to have friends who like to do the same kinds of things they do.
The quickest way to make a friend is to smile. When you smile, people think you are friendly and easy to talk to. It may not be easy at first to smile, but remember most people will stay away from a scared or angry looking face.
One easy way to start a conversation with someone is to say something nice about him. Think about how great you feel when someone says something nice to you. Doesn’t it make you want to keep talking to that person?
Ask your new friends questions about themselves. Who’s their favorite singer, where do they live, what do they do after school are all good questions to start a conversation. Make sure you have something to add to the conversation, too. When someone asks you a question, do have an answer for them. There is nothing that will stop a conversation quicker than a shrugfor an answer.
Kids who show an interest in other kids and who are kind and friendly make good friends. Remember, everyone wants to be around people who like to do similar things and people who are nice to them.
小題1:This passage gives us some advice on_______.
A．how to make friends
B．what kind of person you can make friends with
C．how to start a conversation
D．the importance of smile
小題2:Most people like to make friends with those________.
A．who are sad every day
B．who share the same interest
C．who are fond of talking
D．who say bad things to them
小題3:According to the third paragraph, most people enjoy talking to one_______.
A．who is always smiling
B．who seems to be friendly
C．who praises them
D．who points out their shortcomings

查看答案和解析>>

科目：高中英語(yǔ) 來(lái)源：不詳 題型：閱讀理解

You want to have fun and adventure and so you decide to travel somewhere to do it. Sounds like a simple enough thing. And basically it is. But what is adventure? That is the key here and the answer can be different for different people.
For those who love sports, adventure travel can have a whole different meaning than for those who like history. The physical travel types that you can find include such adventure travel as white water rafting (白浪漂流), kayaking or climbing and hiking to some mountains somewhere. To the hiker, backpacking across Ireland might be their adventure. For this type of person, adventure travel almost always includes something physical. Often the goal is to push their body’s limits and test their individual endurance (耐力).
For those who less want to climb mountains, adventure travel might mean traveling to Nepal and taking in the local festivals. Wine tasting in Italy is also vacation adventure for the more relaxed traveler who enjoys peace and comfort. Anything that is opposite to the normal scope (范圍) of the traveler’s lifestyle defines (定義) adventure.
Adventure travel is not necessarily a one-size-fits-all type of vacation. Adventure depends on the person’s physical limits, how much money the person has and what the person enjoys doing. Going beyond the normal is adventurous for many. If your life is quite busy, then sitting on a beach in the moonlight with your family might be adventure for you. The point is not what you do but that you have a good time and that it is an adventure for YOU — not for the person next to you.
Do not sit home this year when vacation time rolls around. Go beyond your normal routine and try something new. If you usually spend your vacation sun-bathing on a beach, try hiking, instead, through the mountains. Look around you, think beyond your comfort zone and head out on an adventure vacation.
小題1:For a quiet traveler, he is most likely to choose _________.
A．backpacking across a country
B．wine tasting in a bar
C．hiking to some mountains
D．white water rafting
小題2:To have an adventure travel, the most important is _________.
A．whether you enjoy yourself
B．whether you try something dangerous
C．where you go for the traveling
D．what you do in the traveling
小題3:The underlined word “beyond” in Paragraph 4 probably means “_________”.
A．a(chǎn)ccording toB．later thanC．more thanD．less than
小題4:From the passage, we can make a conclusion that _________.
A．a(chǎn)dventure travel always includes something dangerous
B．a(chǎn)dventure travel will cost you a large sum of money
C．a(chǎn)nything that goes beyond the normal is adventure travel
D．a(chǎn)dventure travelers like to do things to the limits of their body
小題5:The best title for the passage may be “_________”.
A．Tips on adventure travel
B．Who is interested in adventure travel
C．What is adventure travel
D．Popular places for adventure travel

查看答案和解析>>

同步練習(xí)冊(cè)答案