Many a quarrel ________ throughout a misunderstanding．So you should talk more with him．


  1. A.
    comes about
  2. B.
    comes across
  3. C.
    comes out
  4. D.
    comes from
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閱讀下面短文，根據(jù)所讀內(nèi)容在表格中的空白處填入恰當?shù)膯卧~。

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Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．

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Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．

Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．

In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．

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Title

How to1.       customer service

Meaning

The way companies behave towards their customers．

Importance

The quality of service determines whether companies can2.         

their customers．For example, bad service can result in3.   customers．

4.       

☆Take your customers seriously because they are your boss and the source of your income．

☆Recognize the needs of the customers．

◇Ask the customers the right kind of questions and offer 5.        

to their problems．

◇Understand customers'6.        from a particular situation, their body language, tone of voice and words．

◇Never7.        that you know the customer's needs．

☆Make customers feel they are important and treat them as individuals by using their first name and praising them8.        .

☆Other small skills:

◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"．

◇Don't9.        , the customer when he is speaking angrily．

◇Calm the customer down by making an10.          after he finishes speaking．

 

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