Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.
【小題1】This passage is mainly about _____.

A．how to become a dependable company
B．how to ensure public relations
C．some service a company should have
D．some telephone techniques for business purpose
【小題2】Before calling, you have to _____.
A．stay at your company only
B．learn important data and figures by heart
C．get things ready for the communication
D．choose the right time and place
【小題3】During the call, it is unsuitable to _____.
A．be heard in low spiritsB．be decisive
C．check your notesD．get feedback
【小題4】What does the underlined word “courteous” in the passage mean?
A．Polite.B．Active.C．Effective.D．Correct.


【小題1】D
【小題2】C
【小題3】A
【小題4】A

解析試題分析：本文講述的是使用商業(yè)電話的不同的目的和意圖，以及在電話之前，之中或者之后所要注意的事項。
【小題1】D 主旨大意題。根據(jù)文章第二段   Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.可知本文講述的是使用商業(yè)電話的不同的目的和意圖，以及在電話之前，之中或者之后所要注意的事項。故D正確。
【小題2】C 細(xì)節(jié)題。根據(jù) Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call.可知在打電話之前要把一些重要的信息，記好，以免在交流指出現(xiàn)停頓等。故C正確。
【小題3】A 推理題。根據(jù)文章倒數(shù)第三段Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.可知在電話的過程中要注意自己的情緒，你要讓對方感覺你很自信等。故A正確。
【小題4】A 推理題。根據(jù)本句Be courteous. Finish by thanking the caller for his or her time and trouble.可知通話結(jié)束的時候要向地方表示感謝。故該詞表示有禮貌的。故A正確。
考點(diǎn)：考察教育類短文閱讀
點(diǎn)評：本文講述的是使用商業(yè)電話的不同的目的和意圖，以及在電話之前，之中或者之后所要注意的事項。本文考查細(xì)節(jié)題為主，細(xì)節(jié)題可以在文章中直接找到與答案有關(guān)的信息?或是其變體。搜查信息在閱讀中非常重要它包括理解作者在敘述某事時使用的具體事實(shí)、數(shù)據(jù)、圖表等細(xì)節(jié)信息。在一篇短文里大部分篇幅都屬于這類圍繞主體展開的細(xì)節(jié)。做這類題一般采用尋讀法?即先讀題，然后帶著問題快速閱讀短文，找出與問題有關(guān)的詞語或句子，再對相關(guān)部分進(jìn)行分析對比，找出答案。

練習(xí)冊系列答案
相關(guān)習(xí)題

科目：高中英語 來源：2016屆河北省高一上學(xué)期二調(diào)考試英語試卷（解析版） 題型：完型填空

When we read books we seem to enter a new world. This new world can be similar to the one we are living in, or it can be very      . Some stories are told       they were true. Real people who live in a       world do real things; in other words, the stories are about people just like us doing what we do. Other stories, such as the Harry Potter books, are not       . They are characters and creatures that are very different from us and do things that would be       for us.

But there is more to books and writing than this. If we think about it, even realistic writing is only      . How can we tell the difference between what is real and what is not real? For example, when we read about Harry Potter, we       seem to learn something about the real world. And when Harry studies magic at Hogwarts, he also learns more about his real life than      . Reading, like writing, is an action. It is a way of      . When we read or write something, we do much more than simple look at words on a page. We use our       -- which is real-- and our imagination-- which is real in a different way --- to make the words come to life in our minds. www.zxxk.com

　　Both realism and fantasy(幻想)       the imagination and the “magic” of reading and writing to make us think. When we read       realistic, we have to imagine that the people we are reading about are just like us, even though we       that we are real and they are     . It sounds       , but it works. When we read, we fill in missing information and     about the causes and effects of what a character does. We help the writer by   52   that what we read is like real life. In a way, we are writing the book, too.

Most of us probably don’t think about what is going on in our       when we are reading. We pick up a book and lose       in a good story, eager to find out what will happen next. Knowing how we feel       we read can help us become better readers, and it will help us discover more about the real magic of books.

1.A. possible              B. easy                        C. new                        D. different

2.A. that                     B. what                       C. whether                 D. as if

3.A. usual                            B. normal                   C. certain                   D. common

4.A. realistic              B. reasonable            C. moral                      D. instructive

5.A. difficult               B. impossible    C. important              D. necessary

6.A. thinkable            B. designed                C. imagined                D. planned

7.A. do                        B. make                      C. have                       D. are

8.A. lessons               B. dreams                   C. experience           D. magic

9.A. working              B. thinking                  C. living             D. understanding

10.A. knowledge                B. skill                         C. words            D. grammar

11.A. make                          B. get                          C. use                          D. have

12.A. a newspaper   B. something             C. everything             D. a story

13.A. find                            B. learn                       C. know                      D. hope

14.A. too                             B. not                          C. all                            D. so

15.A. dangerous                B. serious                   C. strange                   D. terrible

16.A. talk                             B. learn                       C. read                        D. think

17.A. telling                        B. pretending            C. promising              D. guessing

18.A. mind                          B. life                          C. world            D. society

19.A. heart                          B. time                        C. money                    D. ourselves

20.A. what                           B. how                        C. when                      D. why

 

查看答案和解析>>

科目：高中英語 來源：2015屆四川成都南片區(qū)六校聯(lián)考高二上學(xué)期期中考試英語試卷（解析版） 題型：閱讀理解

Cast your mind back to the past twenty years and hardly did anyone have their own email account. The Internet had just taken off in 1991 and people were only using office and PC­based email exchanges.

In the mid 1990s external email providers appeared. The most famous of these was Hotmail, the first free email provider and web­based email service. Sabeer Bhatia and Jack Smith launched Hotmail on July 4, 1996. And Microsoft took note of and bought Hotmail for $400 million on December 30, 1997, a nice birthday present for Bhatia who turned 29 that day. It was relaunched as MSN Hotmail and in 2007 was relaunched again as Windows Live Hotmail.

Fast forward the present day and most of us have at least a personal web­based email account. It seems impossible to live without them. One of the biggest advantages of email is the fact that communication has become so much easier, especially with those across different time zones. Email takes seconds to send a message whereas letters, as we used to communicate by, could take weeks. Of course there was the fax, that beeping invention from the 1980s, but it wasn’t as secure as email and you never knew if the person on the other end had picked up your fax or if it had got lost somewhere in the office.

In conclusion, one of the best inventions from the 1990s has to be email. But sometimes people are too closely connected to their email and have a compulsion to check it several times a day. At work, people have become lazy and instead of going to speak to the person sitting next to them, they send an email，causing an in box to pile up with more time spent reading email and responding rather than working. Clearly, an invention that saved time because of its quick and speedy connection can now also cause us to waste a lot of time.

1.The earliest web-based email came into being probably _______.

A. in 1991                            B. in 1996                   C. in 1997                   D. in 2007

2.The author mentions “fax” in the third paragraph in order to tell us that _______.

A. it is exactly as good as email

B. it is much better than email

C. it is less convenient than email

D. it is easier and faster than email

3.The underlined word “compulsion” in Paragraph 4 probably means “_______”.

A. strong desire                  B. common sense               C. special curiosity          D. general idea

4.Which is the main idea of the last paragraph?

A. We should check email boxes frequently.

B. Lazy people like sending an email.

C. Email brings us great convenience.

D. Good inventions also cause problems.

 

查看答案和解析>>

科目：高中英語 來源：2012-2013學(xué)年湖北省高三下學(xué)期第二次月考英語卷（解析版） 題型：閱讀理解

Shakespeare, more perhaps than any other writer, made full use of the greatest resources of the English Language．Most of us use about five thousand words in our normal employment of English; Shakespeare in his works used about twenty-five thousand! There is probably no better way for a foreigner to appreciate the richness and variety of the English language than by studying the various ways in which Shakespeare uses it．Such a study is well worth the effort, even though some aspects of English usage, and the meaning of many words, have changed since Shakespeare’s day．

         However, it is surprising that we should know comparatively little about the life of the greatest English author．We know that Shakespeare was born in 1564 in Stratford-on-Avon, and that he died there in 1616．He almost certainly attended the Grammar School in the town, but of this we cannot be sure．We know he was married there in 1582 to Anne Hathaway and that he had three children．We know that he spent much of his life in London writing his masterpieces．But this is almost all that we do know．

         However, what is important about Shakespeare’s life is not its incidental details but its products, the plays and the poems．For many years scholars have been trying to add a few facts about Shakespeare’s life to the small number we already possess and for an equally long time critics have been theorizing about the plays．Sometimes, indeed, it seems that the poetry of Shakespeare will disappear under the great mass of comment that has been written upon it．

         Fortunately this is not likely to happen．Shakespeare’s people have long delighted not just the English but lovers of literature everywhere, and will continue to do so after the scholars and critics and all their works have been forgotten．

1.This passage is about         ．

A. the great length of each chapter

B. the great varieties in writing styles

C. the richness of the content in Shakespeare’s works

D. the rich English language used by Shakespeare in his works

2. According to the writer, which of the following remains uncertain about Shakespeare?

A. His date of birth

B. His marriage

C. His life in the Grammar School

D. His date of death

3.It can be inferred from Para 3 that           

A. not all the comments on Shakespeare’s works have produced good effects

B. scholars have successfully collected facts about Shakespeare’s life

C. critics are more interested in Shakespeare’s play than his poetry

D. the details of Shakespeare’s life are more important than his literary works

4. What does the last sentence in Para 3 mean ?

A. People don’t think the poetry of Shakespeare good any more．

B. People pay more attention to the comment than the poetry of Shakespeare．

C. People can’t see the poetry of Shakespeare any more．

D. The comment is printed on the poetry of Shakespeare．

 

查看答案和解析>>

科目：高中英語 來源：2015屆陜西寶雞中學(xué)高一下期期末考試英語卷（解析版） 題型：填空題

Pay Attention to the Organization of an Article.

Check Your Understanding.

Lightning Speed Exercise

Set Aside Time Each Day.

Check Your Progress through Pacing

Speed up When Necessary.

1.______

Most of us can find 15 minutes or half an hour each day for some specific regular activity. For example, one famous surgeon always made it a rule to spend at least 15 minutes on general reading before he went to sleep each day. Whether he went to bed at 10 p.m. or 2:30 a.m. made no difference.

2.______

Nearly all ‘speed reading’ courses have a ‘pacing’ element---some timing device which lets the students know how many words a minutes he is reading. You can do this simply by looking at your watch every 5 or 10 minutes and noting down the page number you have reached.

3.______

Obviously there is little point in increasing your reading speed if you do not understand what you are reading. If you find you have lost the thread of the story, or you can’t remember clearly the details of what was said, re-read the section or chapter.

4.______

Take four or five pages of an interesting book you happen to be reading at the time. Read them as fast as you possibly can. Do not bother about whether you understand or not. After a ‘lightning speed’ of reading, you will usually find that your ‘normal’ speed has increased.

5.______

Most paragraphs in an article have a ‘topic sentence’ which expresses the central ideas. The opening paragraph often suggests the general direction and content of the piece, while paragraphs that follow expand or support the first. The closing paragraph often summarizes the very essence(實(shí)質(zhì)) of what has been said.

 

查看答案和解析>>

科目：高中英語 來源：2014屆浙江省紹興市高二下學(xué)期階段性考試英語試卷（解析版） 題型：單項填空

Einstein’s Theory of Relativity is so ________that most of us can not understand it.

A．controversial                          B．a(chǎn)bstract

C．a(chǎn)ppropriate                            D．universal

 

查看答案和解析>>

同步練習(xí)冊答案