In the past, when people had problems, they went to their families or friends to get advice. Today it is possible to get advice from radio shows, TV programmes and telephone hot lines, too. Most telephone hot lines are completely anonymous---callers do not have to say their names or telephone numbers. Most hot lines are usually free, too, even if the calls are long distance(距離). Other hot lines pay their advisers for their work. Usually the advisers are professionals with years of education and experience, but sometimes, the advisers have only taken a short class before starting to work on the hot line. All the advisers listen to people and help them solve their problems.
小題1:Today when people have problems, ________．
A．they can only ask their families for help
B．they can only get help from their friends
C．they can get help from telephone hot lines
D．they go to the advisers to get help
小題2:Callers         the hot line for the advice or the phone calls．
A．pay muchB．have to pay
C．don’t have to payD．get money from
小題3:The advisers working at the hot line               ．
A．a(chǎn)re usually professionalsB．have all taken a short class
C．can solve any problemD．a(chǎn)re not all paid
小題4:How do the hot line advisers work?
A．They do what the callers tell them to do．
B．They go to the callers to help them．
C．They give advice to the callers by phone．
D．They ask people to come to see him．

小題1:C
小題2:C
小題3:A
小題4:C

試題分析：這篇短文中作者主要講述了當(dāng)人們有困難時(shí)，可以不用像以前一樣去向父母或朋友尋求幫助，而是可以向電話熱線求助，文章主要介紹了電話熱線的特點(diǎn)及其工作人員的情況。
小題1:細(xì)節(jié)理解題。根據(jù)文中第二句Today it is possible to get advice from radio shows, TV programmes and telephone hot lines, too.可知，C選項(xiàng)符合文意，而Ａ和Ｂ項(xiàng)是以前的老辦法，Ｄ項(xiàng)描述不準(zhǔn)確，是直接通過熱線求助，而不需要親自去見給予建議者；故選Ｃ。
小題2:細(xì)節(jié)理解題。根據(jù)文中Most hot lines are usually free, too, even if the calls are long distance.一句可知，熱點(diǎn)電話求助是大多免費(fèi)的，故選C。
小題3:細(xì)節(jié)理解題。根據(jù)Usually the advisers are professionals with years of education and experience,一句可知，大部分的接線員都是受過專業(yè)訓(xùn)練有經(jīng)驗(yàn)的；故選A。
小題4:推理判斷題。根據(jù)最后一句All the advisers listen to people and help them solve problems.可知，接線員的工作主要就是傾聽打進(jìn)熱線的觀眾的問題并給予指導(dǎo)和幫助，故選C。
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