請先閱讀下面短文，掌握其大意，然后從方框中所給的詞中選出最恰當?shù)?0個填空，并將答案填寫到答題卷的相應位置。每個詞限用一次。（每小題1分）
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what before them because natural life
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Deal with Conflict
Losing friends is about as easy as making friends if you don’t know how to deal with anger and conflict（沖突）. Conflict is part of everyone’s
.It will show up at school, at work and at home. It’s OK to feel angry, annoyed or sad. These feelings are
, but different people deal with
in different ways. Some people shout, call people names, or even hit the person who has
them. Others do their best to keep away from disagreements but very few deal with conflict
. Dealing with conflict is a step by step process(過程).
you start discussing the problem, calm down, count to 10 and imagine a relaxing
.Then, say what is really bothering you, but watch how you express yourself. Don’t complain. Share
you feel by using “I…”. For example, don’t say “You are always ordering me to do this or to do that,” but “I feel sad
you don’t pay attention to what I think.” You want people to
your opinion so make sure you practice what you want to say. Listen carefully to the other person and accept that he or she might see the problem in a different way. Be open-minded and willing to say sorry.
